A very heartbroken customer

If I could rate this review less than 1 star I would.

I am utterly appalled by the customer service and treatment I've received from the customer service team. It's actually upset me and I feel as though my value as a customer means absolutely NOTHING!!!

I ordered pizza from a restaurant which I order from regularly, the past few times I ordered from them I received my order messed up and inedible, but last night, 16/10/2023 was the final straw and it has hurt me badly as a customer.

The order was received almost ice cold, so I contacted the Uber Eats customer service team to have the order refunded. The response I received from the customer service was the worst I have ever experienced from a delivery service. For an order I paid nearly R200 for I was given a fabulous (yes this is sarcasm) R3 credit to my account.

R3?????? What the hell do they take me for? I've been a loyal customer who never complained about orders before all this happened and this is what I got? R3??? This is a slap in the face and in all honesty I feel my custom means nothing to them. I've spent tons of money on this app making order and getting groceries and so on...but R3???? Does UberEats think I'm a charity case? I know for a fact that customer service team are laughing at me. This feels like a defamation of my character because they must obviously think I'm a joke.

I want a full refund on the order and I will no longer use or recommend this service to anyone, anymore!!!