2 orders cancelled in one night from 2 different restaurants :(

I know UberEats does not respond on HelloPeter, but I really hope they read these at least. On Friday evening I ordered food from a restaurant in Woodstock. The driver was almost outside our house & then he turned around & cancelled the order - no explanation as to why & money was at least refunded, but it was still odd - driver did not even attempt to contact me. I then ordered from a different restaurant in Kloof Street - the food was ready, yet for over an hour, no one picked the food up. I had to ask UberEats support to cancel as no one was going to deliver the food. I wasn't charged for the meal, but I was charged the booking fee - why? So I ended up having nothing delivered from 2 different restaurants, 2 different drivers I assume. I was so disappointed & I am very reluctant to use this app again.