Disrespect and disregard business as usual!

I organised to view an apartment in Morningside with Helen Tomazos, I live in Pretoria and drove down to meet her at the property, I communicated with her the whole morning. 5 min away from the apartment she asked if we had a child, we confirmed that we do and he is 4 yrs old, she said she has to confirm something. We arrived at the gate and informed her that we have arrived, her response was she left because the 1 bedroom apartment does not accommodate my family as per the governing body. I can fully understand the rules but what upset us is that she left just before we got there knowing very well that we were coming from Pretoria, I feel the decent thing to do, was meet me since I had travelled all the way and tell me unfortunately she cannot assist! Instead of leaving me hanging at the gate confused and wondering what has happened? Was this a prank? Or the disregard of clients is a norm at Tyson Properties. Thank you for wasting my day Helen Tomazos, and the disrespect you have shown me.