DB
Darren B
1 reviews | Active since Oct 2019
11 Aug 2023, 11:39
Zero service
Bank account put on debit hold. No communication just a simple sms. Been trying to resolve it after 5th phone call was given correct details. Provided all information that was required account still on hold, no communication no feedback. Customer service non existent and staff don't know what the clue they doing
Helpful (0)
Replies (2)0
Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
11 Aug 2023, 12:49Hi Darren, thank you for bringing this to our attention and apologies for the inconvenience caused. We've escalated your details to our team to get in touch with you and assist. Please keep your phone close.
GoTyme Bank | Formerly TymeBank's reply11 Aug 2023, 12:49
Official
Hi Darren, thank you for bringing this to our attention and apologies for the inconvenience caused. We've escalated your details to our team to get in touch with you and assist. Please keep your phone close.
DB
Darren B's updateReviewer Update
23 Aug 2023, 21:30I have resubmitted more information that was requested and low and behold same scenario no feedback no communication
My account still on debit hold it's been almost 2 months
Pathetic customer service
If this is not resolved by the end of the week I'm lodging a complaint with the banking ombudsman
My account still on debit hold it's been almost 2 months
Pathetic customer service
If this is not resolved by the end of the week I'm lodging a complaint with the banking ombudsman
DB
Darren B's update23 Aug 2023, 21:30
Reviewer Update
I have resubmitted more information that was requested and low and behold same scenario no feedback no communication
My account still on debit hold it's been almost 2 months
Pathetic customer service
If this is not resolved by the end of the week I'm lodging a complaint with the banking ombudsman
My account still on debit hold it's been almost 2 months
Pathetic customer service
If this is not resolved by the end of the week I'm lodging a complaint with the banking ombudsman