Zero customer care

I logged a ***** case on the 2nd of December. I was advised that I would receive a call within 8 working hours but that didn’t happen. The following Monday I sent an email however got no response and I called the following day. I was told that they would be escalating to the relevant department and I would receive an update on the case.

On the 8th of December I missed a call from a landline number only to find that it was Tyme Bank. I immediately called them back and as usual I was told that they would escalate and the relevant department would call me. While I was on that call I received an SMS that I should do exactly what I was already doing on that line but I didn’t get any assistance. It’s was only less than 10 minutes after I got off that line, when I received a text from Tyme Bank. That they have completed the investigation and no refund will be made.

No details were given as to why R7480 will not be refunded. I sent emails and called, I was told the person handling the case would contact me. Till to date no contact has been made from the banks side. My profile is still blocked yet they refused to refund or give me detailed feedback as a client.