ST
Siphokazi T
1 reviews | Active since Nov 2021
17 Jul 2025, 16:23
Worst service from Melusi Mkhize at the call centre
Case ID: PI-*** I got the worst service from Melusi Mkhize at the customer service centre when I called today, the gentleman could not care less about customer service. He had the nerve to tell me that Tymebank has high call volumes so he has no time to attend to my complaint. I'll never ever again call this call centre and expect service from this employee, he has no remorse or shame, he obviously feels that he can speak to customers in any way. My complaint was not resolved and he didn't even care or even apologise to me. If I call the call centre again and he happens to pick up my call I'll definitely drop that call because I'm never ever wasting my time talking to him.
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GoTyme Bank | Formerly TymeBank's replyOfficial
18 Jul 2025, 07:32Hi Siphokazi,
We’re truly sorry to hear about your experience and the way you were treated during your recent interaction with us. This is not the level of service we aim to provide, and we deeply regret that your complaint was not handled with the care and professionalism you rightfully expected. Please be assured that we take your feedback seriously and will urgently escalate this matter for internal review and appropriate action.
We’re truly sorry to hear about your experience and the way you were treated during your recent interaction with us. This is not the level of service we aim to provide, and we deeply regret that your complaint was not handled with the care and professionalism you rightfully expected. Please be assured that we take your feedback seriously and will urgently escalate this matter for internal review and appropriate action.
GoTyme Bank | Formerly TymeBank's reply18 Jul 2025, 07:32
Official
Hi Siphokazi,
We’re truly sorry to hear about your experience and the way you were treated during your recent interaction with us. This is not the level of service we aim to provide, and we deeply regret that your complaint was not handled with the care and professionalism you rightfully expected. Please be assured that we take your feedback seriously and will urgently escalate this matter for internal review and appropriate action.
We’re truly sorry to hear about your experience and the way you were treated during your recent interaction with us. This is not the level of service we aim to provide, and we deeply regret that your complaint was not handled with the care and professionalism you rightfully expected. Please be assured that we take your feedback seriously and will urgently escalate this matter for internal review and appropriate action.