sM
sizakele M

1 reviews | Active since Sept 2017

31 Jul 2024, 23:40

WORST SERVICE EVER RECEIVED

Wow 😳😳 just had a the worst service with Tyme bank today. My husband wanted to change his card pin, we stay in Tembisa we went to Pick n pay BirchAcres mall for assistance when we got there, there's no one at the kiosk one of the security told us she went to lunch. So we thought we will be able help ourselves, at first we waited. then we tried as we were busy she came she didn't even greet us she looked us with that attitude of who the hell are you and what do you think you are doing. My husband even said yho she is going to beat us that how ugly she looked at us, she didn't even offer to help.okay we did what we thought was right and went about our business only to realise we didn't do it right. When we went back to her damn she was so rude to a point where I was so annoyed if it wasn't for my husband I wouldn't be writing this I would have lowed myself to that level of us exchange words. that girl is rude shem she shouldn't be working with people it is not her forthei. Tyme bank please let there be more than 1 consultant at the kiosk if we as customers are not allowed to touch your machines and if it's not possible then make notice for us to see when the consultant will be available so I can get alternative assistance. instant of waiting for a consultant to go for an hour while I wait for them to come back. she even had the audacity to tell us we shouldn't have touched the machine if I didn't know what I was doing because I was told she was on lunch I should have waited. Don't remember her name but I will never forget her she had on a black knitted hat she has a red manicured fingers JUST MAGINE NJE.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply01 Aug 2024, 14:39
Official
Hi Sizakele, thanks for getting in touch. We're truly sorry to hear about your experience. We completely understand your frustration and we strive to offer the best customer service. We'll forward your complaint to our team to enhance your TymeBank service. The TymeBank Team