Worst Service ever No hope for this Bank

I called to request assistance with a debit hold, which I wasn't notified of, when requesting assistance i am sent from Piller to Post, the ***** department advised me to go to a kiosk and request assistance @ Jabulani mall a Banele couldn't assist with contacting the call center to unblock my account, i advised him i don't have airtime to call, when i manage to get airtime to call at the kiosk after being answered by the ***** department i am placed on hold till my airtime runs out and no call back ... i would like a response as i would like to close my account and move my funds to another bank