Worst Service Ever

Probably the worst experience ever with a service provider. Opened a new account and upon first deposit my profile was blocked and account locked. Was told to contact the ***** department which I duly did last night and told to submit the proof of payment of the deposit. This was duly done and advised that profile should be re-activated within 1 to 4 hours. This morning profile is still blocked and I again contacted the ***** department. I was advised by the consultant that the deposit was in the process of being verified with Standard Bank and account should be re-activated in less than an hour. Not quite sure why the deposit needed to be verified with Standard Bank as the consultant confirmed that TymeBank had received the payment from Standard Bank. 3 Hours later the account is still locked. What do we need to do to get access to our OWN money? This seems to be a very common issue with TymeBank. Payments need to be made, non-payment of accounts have consequences!!!!! Best thing about the whole experience on each call I have had to hold the line for at least 15 minutes!!!!!!!!!!!!!! Finally now after another 20 minute call the profile has been unblocked.