Worst Service ever

My account waas hacked yesterday (16 November 2023), my device removed from my profile and a voucher purchased with the balance in my account. A ***** case had been registered by the bank. Since this morning I have tried to activate my account. Firstly I must now wait 24 hours before I can use my phone to access my banking app because the hackers was able to load their phone with no such requirement. I was then told that I can still use my internet banking. I needed to change my login credentials, which I did and the last process to remove the hold was to do a selfie verification, the lingk which they would sms to me. I could not receive the link on 3 numbers or 2 phones. I was made tp wait excessively long to speak to someone in the ***** department. I was given the courtessy of a call back at any stage. I waited nore that an hour for a Team Leader to call me back and there wasa no Manager on duty because it was Friday. 10 calls and more than an hour airtime later, I am still were i was this morning. Without access to my account whilt the hackers did not have the same wait. This is the worst service ever. I have had *****ulant transactions on my other bank account but it never took more than 10 minutes to transact on my account, while the ***** investgation continued. The fact that there is no walk in branch makes it worse. This is exacerbated by the fact that there is no management available to assist on the floor.