Worst service evee

I made an incorrect immediate payment to an Absa account from my TymeBank. I called on TymeBank and they said I must contact Absa. I went to Absa and I was told Tymebank must send the request to them to contact their client. TymeBank has been lying to me the whole week saying they tried to call me. None of their consultants called me I was calling everyday and each time I call there was no case loaded regarding my query. This is the worst service I have received from a bank no effort to assist customers and the lies I was told by their customer service consultants is shocking. The service is horrible. This is a warning for everyone to stick to major banks. I was made this mistake with standard and they contacted the nedbank client on my behalf and I got my money back. Absa also said they facilitate these requests for their clients. Lesson learned.