Worst experience with tymebank

It's been a month and 2 weeks now since my account got blocked,I sent the affidavit,called,sent text on all social media platforms they all give me the same answer "we have escalated the query" and after that no one get back to me I'm so tired now, they must just tell me a straight answer because their behavior is so unprofessional,now they won't even bother themselves to read this review, they will just tell me that they will call,what I want is to unlock my account not this calls which will take a year to receive,even the emails are not responded I only get an automated reply