Worst customer services experience ever!

I am so frustrated with this bank. On Sunday I wad locked out of my account and since then I can’t log back in. I use IOS and the password is saved, hasn’t changed and shouldn’t have given me a problem to begin with! I am so upset with the customer service which has not responded to tweets, dm’s and all forms of formal communication. I need to access my account asap!! What on earth is going on? Is this how customers at this bank are treated when they need to access money in their accounts? Ridiculous and deplorable behavior. This bank has no sense of urgency, even worse there is no branch to go into. I am very upset!