WORST customer service EVER!

I have a personal loan at TymeBank, my debit order date is the 25th of every month, I have phoned 2 months ago to change the date to the 27th, as my salary is only available in my account on the 26th, so to be safe the debit order should be on the 27th. They are requesting my bank statements so that they can see for themselves when my salary is paid in to my account!! How rude! I obviously refused to send my bank statements as I feel that it is up to me on what date the debit order should be as I am the client. So for the past 2 months the debit order doesn't go through as my salary is not in my account yet, and it doesn't go through once my salary is paid in. So the result of that is that I am now 2 months in arrears, my credit score is being affected and I am the one phoning THEM to get bank details to deposit the arrears amount into their account to settle the account and STILL NO ASSISTANCE! According to the last person I spoke to at the TymeBank "help desk" turn around time to get feedback on a matter is 24 hours and guess what the matter has still not been resolved since my first phone call to them more than 2 months ago!

I am utterly disgusted by what they call client service!

I keep hearing that "the matter is being escalated to the personal loans department" and all that is escalating is the amount that I am in arrears and my blood pressure!

I will never recommend TymeBank to anyone else!