CM
Cynthia M
1 reviews | Active since Apr 2025
28 Sept 2025, 00:30
Worst choice I made with tymebank
Tymebank bank started well but as lately, their service is the worst you can think of. I haven't been able to use my app for three months now, it refuses to verify my selfie. After zillion emails sent to have the matter resolved, a consultant by the name of similo called to try and help me in this regard, she was excellent in terms of how she talks to customers buy unfortunately my matter has not been resolved. The frustration I have been having because of this, I can't explain. I have no choice but to exit this bank. Very very very very unreliable 😡😡😡😡
Helpful (0)
Replies (1)0
Replies (1)
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Sept 2025, 18:46Hi Cynthia,
We sincerely apologize for the ongoing difficulties you’ve experienced with your app and the frustration this has caused. We’re glad to hear that Similo provided excellent support, but we understand that your matter has still not been resolved.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
We sincerely apologize for the ongoing difficulties you’ve experienced with your app and the frustration this has caused. We’re glad to hear that Similo provided excellent support, but we understand that your matter has still not been resolved.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply28 Sept 2025, 18:46
Official
Hi Cynthia,
We sincerely apologize for the ongoing difficulties you’ve experienced with your app and the frustration this has caused. We’re glad to hear that Similo provided excellent support, but we understand that your matter has still not been resolved.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
We sincerely apologize for the ongoing difficulties you’ve experienced with your app and the frustration this has caused. We’re glad to hear that Similo provided excellent support, but we understand that your matter has still not been resolved.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.