Worst banking experience of my life

I sent an immediate EFT to two of my accounts at Nedbank on the 1st of March. The money has not reflected on Nedbanks side because they say they have not received anything from Tymebank. Its my birthday tomorrow and i have no money. My money has disappeared into thin air. I have spent more than R150 in airtime trying to resolve this between the two banks. I have spent R40 printing statements to prove that money has not reflected on Nedbank side. I am tired and frustrated. They keep sending SMS that the query has been resolved but nothing has happened. I want my money right now. I want to know who i can complain to to escalate thus issue. Its like they dont care