*********** , worst bank ever ,still needs a long way to go

Case ID: CD-201465, Case Type: Card Dispute, Status: Pending-Investigation, Account Number: *******0689 C Card Services TymBank Dear IMTIAZ Thank you for contacting TymeBank. Your Card Dispute for R -5981,49 has been logged. For effective resolution, please send evidence to ... I Imtiaz Razack Good day I need a follow up on this please, this is quite urgent . I Imtiaz Razack to Card, Complaints 52 minutes agoDetails Good day I honestly have a big problem, I have being needing to request an authorization code for the above case number. Firstly I have waited so much of mu airtime because the consultants at the call center do not even know what an authorization code is. Everytime I call in I have to explain to a new consultant what an autorization code is, the matter was then referred to the cards division which seems to be none existant. This is very concerning as it's seems to be quite a tedious task retrieving such a simple thing. I had had to do the same with fnb in the past and got my autorization code within minutes. Due to this mu order has now being delayed due to incompetence and I have being forced to take this to the media. I am honestly disappointed in the incompetency .