DM
Doulene M
1 reviews | Active since Apr 2025
23 Apr 2025, 07:54
WORST BANK EVER!
If I could give zero stars I would! Worst bank ever! My husband has a TymeBank account and money was paid into his account on the 11th of April to date that money never reflected and when we called the stupid call centre they only say they will investigate. To date they have not gotten back to us at all!!! Absolutely useless and the worst part is they do not have a branch you can go to to get this sorted
Helpful (0)
Replies (6)0
Replies (6)
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Apr 2025, 07:58We're truly sorry to hear about your experience and understand how frustrating this must be. Please reach out to us with your husband's account details via direct message so we can urgently follow up on this issue and provide you with an update. We appreciate your patience and are committed to resolving this matter as quickly as possible.
GoTyme Bank | Formerly TymeBank's reply23 Apr 2025, 07:58
Official
We're truly sorry to hear about your experience and understand how frustrating this must be. Please reach out to us with your husband's account details via direct message so we can urgently follow up on this issue and provide you with an update. We appreciate your patience and are committed to resolving this matter as quickly as possible.
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Apr 2025, 07:59Hi Brenda, It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply23 Apr 2025, 07:59
Official
Hi Brenda, It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
DM
Doulene M's updateReviewer Update
23 Apr 2025, 08:18How do I send a direct message? I have also sent emails to the service email address and also no response from there
DM
Doulene M's update23 Apr 2025, 08:18
Reviewer Update
How do I send a direct message? I have also sent emails to the service email address and also no response from there
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Apr 2025, 08:23We assure you that your concerns are important to us, and we are committed to resolving them promptly.
GoTyme Bank | Formerly TymeBank's reply23 Apr 2025, 08:23
Official
We assure you that your concerns are important to us, and we are committed to resolving them promptly.
DM
Doulene M's updateReviewer Update
23 Apr 2025, 08:24I need this sorted today! The money that is just missing in action is a lot of money. To be honest we are very dissapointed in TymeBank in all the years my husband has used you he has never had an issue like this
DM
Doulene M's update23 Apr 2025, 08:24
Reviewer Update
I need this sorted today! The money that is just missing in action is a lot of money. To be honest we are very dissapointed in TymeBank in all the years my husband has used you he has never had an issue like this
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Apr 2025, 08:30We understand the urgency of this matter and sincerely apologize for the distress and inconvenience this has caused. Rest assured, we are prioritizing your concern and have escalated it to the relevant team to ensure a swift resolution.
GoTyme Bank | Formerly TymeBank's reply23 Apr 2025, 08:30
Official
We understand the urgency of this matter and sincerely apologize for the distress and inconvenience this has caused. Rest assured, we are prioritizing your concern and have escalated it to the relevant team to ensure a swift resolution.