Worst bank EVER!!

I wish there was a 0 star rating...they don’t even deserve 1 star!! No sense of urgency, no willingness to help, no nothing! I’ve been trying to get my account unblocked for a ********** case that was resolved in 2020 already. Everyday I phone their ***** department but they all seem not to know what they are doing. The only promise I’ve been given so far is “we’ve sent your matter to the team leader and they’ll get back to you”. Till today no one has called me. I’m the one who keeps following up everyday to no luck. Worst part was when they kept me on hold for almost an hour. I had to hang up and call again. I asked for the same person who had kept me on hold (Marvelous). And he had an audacity to tell me that he had 15 matters that he was trying to fix at once...like wooow! Where exactly do I get all this airtime while trying to resolve a matter with a bank that I trusted with my money?? I can’t wait for this matter to be resolved so that I can close this account. Like honestly I’m done!