SM
Sibongile M
1 reviews | Active since Jun 2021
11 Oct 2023, 16:51
Worst bank ever
I recently had an incident where I withdrew money from a Nedbank account I am a tyme bank customer, ATM rebooted and I lost R2000 from that incident. This happens on the 23rd of September and till date Tyme bank is still working on it I would have appreciated some kind on feedback but they don’t bother I am the one constantly calling and they just respond with automated email all the time no human element no care to the fact that I have suffered financial loss, I am receiving feedback from Nedbank updates from Nedbank and not my actual bank One would be better off sticking to brands we know and trust like Nedbank because Tyme bank is all promises and no delivery Bad service absolutely no care for their customers they even refused my request for the ombudsman’s details
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Replies (5)SM
Sibongile M's updateReviewer Update
12 Oct 2023, 13:12You keep telling me the same thing yet a bank that isn’t my bank Nedbank care enough to call and check if my issue has been sorted meaning they have released my money but u guys are trying to **** me stop replying privately so that other people can see how u treat your customers, no care , no human element I have suffered financial loss and all I can tell me is 35 days each time. Can I please have details of the ombudsman maybe they will hear me
SM
Sibongile M's update12 Oct 2023, 13:12
Reviewer Update
You keep telling me the same thing yet a bank that isn’t my bank Nedbank care enough to call and check if my issue has been sorted meaning they have released my money but u guys are trying to **** me stop replying privately so that other people can see how u treat your customers, no care , no human element I have suffered financial loss and all I can tell me is 35 days each time. Can I please have details of the ombudsman maybe they will hear me
SM
Sibongile M's updateReviewer Update
13 Oct 2023, 12:06 Please note I have sent an email to the ombudsman and was told your complaints department should reply to me in written and provided a reference number for the complaint, it’s been 20days of going back and fourth with you guys and I’ve had enough, not only am I in financial distress you are also violating my consumer rights because my complaint isn’t getting handle. I have spoken to Nedbank I know they have cleared everything on their end I have emails to prove this means TymeBank is withholding my money . I believe people need to see what kind of a business you are zero human element treating customers like this
SM
Sibongile M's update13 Oct 2023, 12:06
Reviewer Update
Please note I have sent an email to the ombudsman and was told your complaints department should reply to me in written and provided a reference number for the complaint, it’s been 20days of going back and fourth with you guys and I’ve had enough, not only am I in financial distress you are also violating my consumer rights because my complaint isn’t getting handle. I have spoken to Nedbank I know they have cleared everything on their end I have emails to prove this means TymeBank is withholding my money . I believe people need to see what kind of a business you are zero human element treating customers like this
SM
Sibongile M's updateReviewer Update
13 Oct 2023, 12:07Nedbank has responded can we please stop these games your bank is playing they responded on the 28th of September
SM
Sibongile M's update13 Oct 2023, 12:07
Reviewer Update
Nedbank has responded can we please stop these games your bank is playing they responded on the 28th of September
SM
Sibongile M's updateReviewer Update
13 Oct 2023, 15:28I asked for you to escalate my query to your complaints department I need a response from them and a reference number to submit that to the ombudsman , I have a right to log a complaint
SM
Sibongile M's update13 Oct 2023, 15:28
Reviewer Update
I asked for you to escalate my query to your complaints department I need a response from them and a reference number to submit that to the ombudsman , I have a right to log a complaint
SM
Sibongile M's updateReviewer Update
27 Oct 2023, 05:54It has been 35 days and I haven’t received my money back, what’s the excuse now?
SM
Sibongile M's update27 Oct 2023, 05:54
Reviewer Update
It has been 35 days and I haven’t received my money back, what’s the excuse now?