WORST BANK EVER

I had been charged twice in one month for a youtube subcription and tymebank called me back after I had reached out to them. The lady was polite, however, they were not assisting me with this. I was given solutions that require me to be the one who resolves this issue. I reached out to Youtube as instructed by tymebank, however, Youtube confirmed that there was no record of a second charge on their side. I guess someone stole my money from tymebank and made it seem like Youtube was deducting my monthly subscription. I will be closing my account with tymebank before the end of the year. People were right, the security at tymebank is poor and our money is not safe with them. Moreover, this showed that they are not interested in investigating this and refunding me.