Worst bank ever

I have had issues with TymeBank since I joined them in July 2020. Had I known what I know now, I wouldn't have joined them. A merchant paid a refund into my TymeBank account on the 21st of December 2020. I have been following up with TymeBank since then and have been sent from pillar to post. I called them again today and the lady who answered said she'll find out from the back office what the feedback is. I have just received a text message from TymeBank advising me that 'the dispute has been logged and may take up to 35 days.' They said that they will provide me with an update on the 28/01/2021. They have made that promise many times before and no one from TymeBank has ever called me to give me an update, any update. I have never had a litany of bad experiences with a bank before, ever. I will definitely move my account.