Worse service ever from tymebank

I'm literally disgusted 😭 hurt and angry with the customer experience I had through out today, that lead my family and I not to have a meal or food throughout the day and night. I've contacted tymebank customer service support and they failed to assist and the agents clearly don't know what their processes are after they have put a temporary block on your account, with any notification. I have never heard of a account block just because your account was in a negative figured. No contact was to notify me as a customer. Nevertheless I use this account on a daily and monthly basis as my salary account. I needed to transfer funds from my work app so that I can access and be able to withdraw get some groceries and be able to feed my family. I couldn't make any withdrawal. The closest Pick n Pay was in Musgrave center in Durban and l literally had to walk from Sydenham where l reside. The manager and team assisted the best way they could as l ran out of airtime. I got through to the call center and was assisted by numerous agents and they were no help to me up until my phone battery died, l walked back home, charged my phone borrowed money for air time, made contact with the call center and after plus minus 40 call's made and l don't know how many agents l spoke too... trying to get help and have them to urgently remove or uplift the block on my account as l had transfered into my account from my work app. This has been a nightmare as it's been pouring with rain and l don't know how many times I've been to an ATM after being told my account is active and l can and will be able to get to my funds or money. This was not the case and every failed transaction l am charged. I've bought and wasted like R80 plus contacting tymebank customer service support and just to add after asking to call me back please 🙏 the call cut as I don't have any cash to get air time and she told me that she will and the number appears on her screen. This angered me throughout the day not one agent was able to contact or return my call. The security questions take forever and you asked the same questions over and over. Tymebank is the worst ever and I will be closing my account after being assisted and after my salary reflects l will close this account. As it is my family and have not eaten and thank you to this stupid Bank and staff. I don't trust them to keep my money. One day l will get up and have no money in my account and get a run around and be accused of putting a block on my account just like the last agent l spoke to this morning just after 12AM, it's now after 2:15AM and my account isn't active. ***...I even got hunger pains and l'm out of airtime to make contact with the call center and no agent has made a return call. Talk about customer service tymebank is heartless.😭😭😭😭. I honestly advise people to relook at joining them. Pick n Pay has even removed their agents and machines from their stores, that was a red flag but stupiditly l didn't question well now I know why? Boxers and TFG selected stores have them.