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byron K
1 reviews | Active since Jul 2011
05 Mar 2024, 20:30
Worse customer service
Worse bank trying to open an account but pick n pay cannot as there is no one at kiosk to assist. Try to log in but photo upload keep gailing and account keeps bloking me for 24hrs.
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
06 Mar 2024, 07:29Hi Byron, apologies for that experience. Please note that our kiosks are self service, so even without the ambassador you should be able to open an account. At the kiosk > tap on the tablet > you'll be presented with the options to open a new account > kindly follow the prompts. Please let us know how it goes.
GoTyme Bank | Formerly TymeBank's reply06 Mar 2024, 07:29
Official
Hi Byron, apologies for that experience. Please note that our kiosks are self service, so even without the ambassador you should be able to open an account. At the kiosk > tap on the tablet > you'll be presented with the options to open a new account > kindly follow the prompts. Please let us know how it goes.
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byron K's updateReviewer Update
06 Mar 2024, 20:30I do have an account which I want to activate and start using but cannot. It seems like my account is blocked. Went to the kiosk and contact person could not help me due the error.
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byron K's update06 Mar 2024, 20:30
Reviewer Update
I do have an account which I want to activate and start using but cannot. It seems like my account is blocked. Went to the kiosk and contact person could not help me due the error.
GoTyme Bank | Formerly TymeBank's replyOfficial
07 Mar 2024, 13:40Hi Byron, thank you for the feedback. Please note that we've escalated your details to our team, they will be in touch with you to assist.
GoTyme Bank | Formerly TymeBank's reply07 Mar 2024, 13:40
Official
Hi Byron, thank you for the feedback. Please note that we've escalated your details to our team, they will be in touch with you to assist.