VS
VENITA S
1 reviews | Active since Aug 2016
26 Jun 2023, 11:39
Withholding my money
My account has been blocked. They are sitting with my rent money, and I was told the block would be removed. It still has not been done. I have called and I am just placed on hold repeatedly. The agents very politely apologise and thats great but the issue is not resolved. I feel the agents are trained to apologize and that would keep the customer at bay.
Im very upset as I can not reach a person who actually removed the block
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
26 Jun 2023, 14:33Hi Venita, thanks for getting in touch. We're truly sorry for any inconvenience caused. Our team will contact you as soon as possible. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply26 Jun 2023, 14:33
Official
Hi Venita, thanks for getting in touch. We're truly sorry for any inconvenience caused. Our team will contact you as soon as possible. The TymeBank Team
VS
VENITA S's updateReviewer Update
26 Jun 2023, 16:0124 hours since my complaint was handed in last night, no one called form your office no change, I called again and was told there is A R 37 outstanding on my account, which I paid in again today. Still not unblocked.
VS
VENITA S's update26 Jun 2023, 16:01
Reviewer Update
24 hours since my complaint was handed in last night, no one called form your office no change, I called again and was told there is A R 37 outstanding on my account, which I paid in again today. Still not unblocked.
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Jun 2023, 14:02Our team will be in touch with you soon. Please confirm if you did not receive an SMS from our team regarding the waiting period. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply28 Jun 2023, 14:02
Official
Our team will be in touch with you soon. Please confirm if you did not receive an SMS from our team regarding the waiting period. The TymeBank Team
VS
VENITA S's updateReviewer Update
28 Jun 2023, 15:56I didn't receive anything but after 11 pm that night the block was removed. However still no explanation only a very arrogant salesperson/ consultant/agent that said to me I should pay R 37. I'm shocked utterly shocked that you call this "service" and keep on apologizing. An apology only means something if you actually doing something to rectify the problem. Also, I had to make the call every time, not your team.
VS
VENITA S's update28 Jun 2023, 15:56
Reviewer Update
I didn't receive anything but after 11 pm that night the block was removed. However still no explanation only a very arrogant salesperson/ consultant/agent that said to me I should pay R 37. I'm shocked utterly shocked that you call this "service" and keep on apologizing. An apology only means something if you actually doing something to rectify the problem. Also, I had to make the call every time, not your team.
GoTyme Bank | Formerly TymeBank's replyOfficial
28 Jun 2023, 16:02We're sincerely sorry about the experience you had. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply28 Jun 2023, 16:02
Official
We're sincerely sorry about the experience you had. The TymeBank Team