LM
Lutendo M
1 reviews | Active since Jun 2018
28 Jun 2022, 16:52
WITHDRAWAL UNSUCESSFUL
ON THE 24TH JUNE I WITHDREW R1500 FROM AN ATM, HOWEVER I GOT AN ERROR MESSAGE OF TRANSACTION FAIL AND GOT A RECEIPT. AFTER FEW MINUTES I GOT A NOTIFY ME SMS OF A WITHDRAWAL. I CALLED THIS BANK FRIDAY AND I WAS PROMISED THAT THEY ARE AWARE OF THE TECHNICAL ISSUES AND THAT REFUNDS ARE BEING PROCESSED. A REFUND WAS THEN PROCESSED INTO MY ACCOUNT ON THE 27TH OF JUNE 2022, HOWEVER THERE WAS A DEBT HOLD ON MY ACCOUNT WHERE I CANT TRANSACT OR WITHDRAW. NOW I GOT AN SMS WHERE THEY WANT ME TO PAY R250 IN ORDER FOR THE DEBT HOLD TO BE LIFTED. WHY MUST I PAY MONEY IN ORDER TO ACCESS MY MONEY.
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
29 Jun 2022, 13:57 Hi Lutendo, We are deeply sorry for the inconvenience, we had a technical glitch which our team has since resolved. Please login to your app or internet banking profile and let us know if it's okay? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply29 Jun 2022, 13:57
Official
Hi Lutendo, We are deeply sorry for the inconvenience, we had a technical glitch which our team has since resolved. Please login to your app or internet banking profile and let us know if it's okay? The TymeBank Team
LM
Lutendo M's updateReviewer Update
30 Jun 2022, 11:32Good Day
Thank you for contacting Tymebank
Kindly note that we tried calling you with no luck we request you contact our customer service on ***for further assistance
Thank you
Kind Regards
Tymebank Team TymeBank: Your query has been received. We will update you on or before 05-Jul-2022. Case ID DCI-143789. Help: ***.
Thank you for contacting Tymebank
Kindly note that we tried calling you with no luck we request you contact our customer service on ***for further assistance
Thank you
Kind Regards
Tymebank Team TymeBank: Your query has been received. We will update you on or before 05-Jul-2022. Case ID DCI-143789. Help: ***.
LM
Lutendo M's update30 Jun 2022, 11:32
Reviewer Update
Good Day
Thank you for contacting Tymebank
Kindly note that we tried calling you with no luck we request you contact our customer service on ***for further assistance
Thank you
Kind Regards
Tymebank Team TymeBank: Your query has been received. We will update you on or before 05-Jul-2022. Case ID DCI-143789. Help: ***.
Thank you for contacting Tymebank
Kindly note that we tried calling you with no luck we request you contact our customer service on ***for further assistance
Thank you
Kind Regards
Tymebank Team TymeBank: Your query has been received. We will update you on or before 05-Jul-2022. Case ID DCI-143789. Help: ***.
LM
Lutendo M's updateReviewer Update
30 Jun 2022, 11:50I have been getting same SMS daily with different CASE numbers. You are doing nothing to resolve my issue. What must I be doing until then? TymeBank's reply:
30 Jun 2022, 11:34
We will update you on or before 05-Jul-2022. Case ID DCI-143789. Help: ***.
30 Jun 2022, 11:34
We will update you on or before 05-Jul-2022. Case ID DCI-143789. Help: ***.
LM
Lutendo M's update30 Jun 2022, 11:50
Reviewer Update
I have been getting same SMS daily with different CASE numbers. You are doing nothing to resolve my issue. What must I be doing until then? TymeBank's reply:
30 Jun 2022, 11:34
We will update you on or before 05-Jul-2022. Case ID DCI-143789. Help: ***.
30 Jun 2022, 11:34
We will update you on or before 05-Jul-2022. Case ID DCI-143789. Help: ***.
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Jun 2022, 11:54Apologies for the delay.
GoTyme Bank | Formerly TymeBank's reply30 Jun 2022, 11:54
Official
Apologies for the delay.