Where is my money?

I wish I could give them less than 1 star!! So, I made a once-off payment to an Absa account on the 16th of June 2020 but to date the money is still not reflecting on the account. I understand the calculation of business working days fully so I got the shock of my life when 3 business working days turned into 4 with prospect of a viable solution. I have been calling TymeBank but after speaking to three of their consultants (Portia, Mathabo, Duduzile) I am still in the dark as to where my money is. I have sent an email to *** and followed up with a telephone call and the only thing that was clear to me was that they received the email and it might take 10 days or more for the matter to be resolved. All I want is my money reflecting on the account I sent it to. I do not want to hear "we're sorry for the inconvenience". Inconvenience does not even begin to cover the utter, complete poor service I have received.