MF
Mike F
1 reviews | Active since Dec 2025
08 Dec 2025, 11:38
Wheelchair unfriendly tech. Flawed tech
You put my account on hold. A long fruitless conversation with call centre agents. I go to your brand ambassador at Pick'n'Pay Hyper in Durban. Asked to input my thumbprint. I am a quadriplegic in a wheelchair. Your machines are not wheelchair friendly! Did photograph, helped by our Brand Ambassador. Partial recognition. So your tech is flawed, too. This card is used by my carer to buy his food, but your tech doesn't care. Do you?
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GoTyme Bank | Formerly TymeBank's replyOfficial
08 Dec 2025, 12:21Hi Mike,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered.
We are very concerned to hear about the difficulties you faced with our thumbprint recognition system, particularly regarding accessibility for wheelchair users. We understand how challenging and discouraging this must have been.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered.
We are very concerned to hear about the difficulties you faced with our thumbprint recognition system, particularly regarding accessibility for wheelchair users. We understand how challenging and discouraging this must have been.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply08 Dec 2025, 12:21
Official
Hi Mike,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered.
We are very concerned to hear about the difficulties you faced with our thumbprint recognition system, particularly regarding accessibility for wheelchair users. We understand how challenging and discouraging this must have been.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered.
We are very concerned to hear about the difficulties you faced with our thumbprint recognition system, particularly regarding accessibility for wheelchair users. We understand how challenging and discouraging this must have been.
We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.