What you pay for is what you get!!! ***** and *******!!!

I booked a return flight with mango airlines on 08/11/2020. I used my tyme bank card to pay for this flight. For some reason tyme bank didn't release the funds to mango, however the money was deducted of my bank account. I spoke to 2 ladies at the call center who acknowledged that the error was from their side. I explained that I need the money to book another flight, they assured me that this would be escalated and I would receive my money. I'm a hindu and tomorrow is Diwali, the most important day in my religious calendar. I still don't have my money, I'm unable to book a flight as the prices are now much more for the flights and the money that was taken from my account was supposed to be used by me to drive to Durban from jhb to spend the weekend with my family. I called in yesterday to tyme bank to follow up on my reversal and was told no case will be logged and I will not receive my money until next week. THANKS TO TYME BANK I CAN'T GO TO DURBAN AND SPEND DIWALI WITH MY FAMILY. AND ALL I GET IS AN APOLOGY WHICH DOESN'T HELP ME FOR SH*T. What you pay for is what you get. THANK YOU TYME BANK FOR KEEPING MY MUCH NEEDED MONEY FOR COSTS TO GET TO DURBAN TO SPEND DIWALI WITH MY FAMILY!!!!