WHAT WAS THAT ON THE OTHER END OF TE LINE???

*********** SERVICE AGENT So 15 May 2023 I send an immediate payment from FNB to Tymebank. After having done this 6 times, I was confident that the money would reflect immediately. After 20 minutes and an unchanging bank balance I call Tymebank (15:48). After holding for like 7-8 Min Dipuo answers on the other end of the line. I explain my situation and she asks, "Did you receive a confirmation SMS from FNB regarding your transaction?" I tell that I do not receive those because I turned them off. But my Incontact message confirms that the transaction has been handled by FNB.

Guess what this *********** agent does, she asks me if I received a confirmation SMS from FNB.😭 Did I not feel misunderstood. So I tell her again. No but Incontact says the transaction went off and my bank balance shows that the amount has been deducted from my account and sent to the Tymebank account.

OMG! She asks, "Did you receive a confirmation SMS from FNB?" I freaking lose it dude cause it's clear, Dipuo is not listening to me. So I tell her, "But dude, you're not listening to me, I already told you that..." She cuts me off like she is going to say something smart or acknowledge her lack of knowledge and ********** customer service. No she doesn't. She says, "No, you're not listening to me. You must learn to listen to other people."

WOW! The idiot that asked the same question 3 times is telling me this so I tell her, "Just transfer me to someone who can be of better assistance cause you're messing around" She clicks her tongue and sends me through. I wait for 20 minutes and then I end the call to call FNB.

They say all is well on their side. So I call again. Thank God for Sabelo! THIS IS CUSTOMER SERVICE! So Sabelo explains that there is a technical issue because money isn't coming out of Tymebank and money is not going in, especially for immediate payments to/from the bank. He then says I should check again between 6pm-8pm. It's 19:32 now and my bank balance is still unchanged. Looking at the reviews from last week, I can already see that Tymebank n I will have issues in the foreseeable future.

Anyway, after this transaction is done, I AM LEAVING TYMEBANK! Not because of their error. No, this is SA. Loadshedding affetcs network which affects transactions, that is something that we understand. But INCOMPETENCE, RUDENESS, LACK OF PROPER INFORMATION and 0 RESPECT is where I draw the line.

Having been part of customer service in the past, I am appalled. The way Dipuo speaks to people is disgusting.