What a waste of "Tyme"!!

The most useless bank ever, even the contact center staff are ***********. I've been with my daughter to 3 different kiosks to get her cellphone number updated so she can start using the app, all their scanners are not picking up her fingerprints, yet she just scanned her fingerprints at home affairs the same day for her ID application. The kiosk lady calls the contact center they say the person dealing with that was not available at the time, we must call back. I contact their Facebook page no one can assist, all we ask if for the fingerprints to be reset or find another way for people to update information for OTP services but no... It's like this bank is part of government, service delivery is freaking appalling... I just hope they have an option to close the account permanently as I cannot hold a card of a bank that feel no remorse for their clients