What a shambles of what is called service

I wrote a review on 26th May about the terrible service of this banks ***** department, they rep**** on the 29th (secret) saying that they would be in touch within 2 business days, now here we are 7 days later (5 business) and nothing, they are a complete joke. why not just say get lost it would save me keep looking for a reply from them at least.