Warning - you loose access to your account

Be warned! The worst experience I’ve ever had with a bank. Account placed on hold for no reason, then asked to visit a kiosk (I thought it’s an online bank?) just to discover none of the PnP near me has a kiosk. Every-time you call you’re placed on 46 min plus holds and the calls are just dropped. I still do not have access to my money! Will close this account as soon as it’s resolved. Be warned!