NT
Natasha T
1 reviews | Active since Feb 2023
23 Apr 2026, 10:11
Waiting for a stamp and loosing out on opportunities
I am truly disappointed with this bank. I have requested a stamped mandate from the 19th of April. I've called in and logged a case and got the Dr number,even an email stating it's been resolved. All just to still have no stamped mandate. It's easier for me to go to another bank and open an account to get what I need. I really wonder what would happen if something more serious were to happen. Even going to a kiosk is hopeless, because they don't have people their that can help with this sort of thing
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Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Apr 2026, 13:11Hi Natasha,
We’re truly sorry for the frustration and disappointment this experience has caused. Please accept our sincere apologies for the inconvenience and for the lack of support you experienced. Your feedback is important to us, and we would like the opportunity to assist you further and ensure this matter is properly resolved.
Kind regards,
We’re truly sorry for the frustration and disappointment this experience has caused. Please accept our sincere apologies for the inconvenience and for the lack of support you experienced. Your feedback is important to us, and we would like the opportunity to assist you further and ensure this matter is properly resolved.
Kind regards,
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply23 Apr 2026, 13:11
Official
Hi Natasha,
We’re truly sorry for the frustration and disappointment this experience has caused. Please accept our sincere apologies for the inconvenience and for the lack of support you experienced. Your feedback is important to us, and we would like the opportunity to assist you further and ensure this matter is properly resolved.
Kind regards,
We’re truly sorry for the frustration and disappointment this experience has caused. Please accept our sincere apologies for the inconvenience and for the lack of support you experienced. Your feedback is important to us, and we would like the opportunity to assist you further and ensure this matter is properly resolved.
Kind regards,
GoTyme Bank | Formerly TymeBank
NT
Natasha T's updateReviewer Update
23 Apr 2026, 13:13I am still waiting for my stamped mandate. Perhaps you can stamp it?
NT
Natasha T's update23 Apr 2026, 13:13
Reviewer Update
I am still waiting for my stamped mandate. Perhaps you can stamp it?
NT
Natasha T's updateReviewer Update
23 Apr 2026, 13:59When was it sent? I don't have the mail in my inbox
NT
Natasha T's update23 Apr 2026, 13:59
Reviewer Update
When was it sent? I don't have the mail in my inbox