EE
Evert E
1 reviews | Active since Oct 2022
11 Nov 2022, 15:09
Waiting 30 days for money that was transferred and I'm still waiting
Worst banking experience. I've been waiting for 30 days for money to reflect in my account. I've sent my ARN numbers to them and my money is still not in my account. I've waisted so much money on airtime to call the call centre. They are limited to help you. Only get a case number and then nothing happens afterwards. Money was paid to my account 10 October 2022 and today it's been more than 30 days that im waiting for my money....
Helpful (0)
Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
14 Nov 2022, 13:34Hi Evert, did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply14 Nov 2022, 13:34
Official
Hi Evert, did you get a case number for the incident? The TymeBank Team
EE
Evert E's updateReviewer Update
14 Nov 2022, 20:21Yes I've had two different case numbers. I've emailed my ARN numbers. I've sent follow up emails every single day and yet nothing gets resolved. It's been more than 30 days that I'm waiting for my money. Phoned in the call centre. Have been hanged up on after being on a call for more than an hour. I've contacted Tymebank via Facebook, Hellopeter, Email and the call centre. This is really ridiculous the service you getting. Having to wait for your own money. Not getting your issue resolved. Having to waste your time and airtime. Not getting any results.... Since then I've allocated all my funds and deposits with a different bank.... I'm going in circles and nothing gets resolved.
EE
Evert E's update14 Nov 2022, 20:21
Reviewer Update
Yes I've had two different case numbers. I've emailed my ARN numbers. I've sent follow up emails every single day and yet nothing gets resolved. It's been more than 30 days that I'm waiting for my money. Phoned in the call centre. Have been hanged up on after being on a call for more than an hour. I've contacted Tymebank via Facebook, Hellopeter, Email and the call centre. This is really ridiculous the service you getting. Having to wait for your own money. Not getting your issue resolved. Having to waste your time and airtime. Not getting any results.... Since then I've allocated all my funds and deposits with a different bank.... I'm going in circles and nothing gets resolved.
GoTyme Bank | Formerly TymeBank's replyOfficial
15 Nov 2022, 11:23 did you get a case number for the incident?
GoTyme Bank | Formerly TymeBank's reply15 Nov 2022, 11:23
Official
did you get a case number for the incident?
EE
Evert E's updateReviewer Update
15 Nov 2022, 23:03Can you read?
EE
Evert E's update15 Nov 2022, 23:03
Reviewer Update
Can you read?
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Nov 2022, 14:00Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply16 Nov 2022, 14:00
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team