Virtual card

This is the worse bank ever , I am so ****ed off and so annoyed honestly. The customer service at this place is the worst of worst . I have called in several times of the same issues yet they can't fix it the customer service calls me then no one speaks and the line goes dead this happened like 10 times where they called to the point it become annoying and I blocked the number cause why are you calling me but not saying anything. My virtual card is not working it's been not working I can't activate it cause I don't get the OTP I get the OTP for anything else just not for my virtual card and it's annoying I keep on telling them the very first agent I spoke to her blocked my access to my virtual card so all they must do is unblock it and set up my Virtual card but guess what this stupid people response is they can't do anything they raise cases but then don't resolve it they call you but no one speaks on the line and they cut it I work for customer service myself and this is not how you must treat your customers!!!!!!!!!! Fix the blady issue I want to use my virtual card if this is not fixed I'm taking it further and I will post this on every platform to let people know how bad tyme bank is and I will tell all my family members to not bank with tyme bank!!! Word of mouth we all know it can destroy a company