Victim of ***** and identity theft

I have been in an ongoing battle with tyme bank and their ***** department. Someone opened an account with then using my ID details and was advised by their consultants that they do not ask for documentation because they are an online bank. I provided an ID and affidavit stating that this account is not mine and requesting for it to be closed. I also requested for the details used to open that account so I can open a case but I have had zero assistance, instead I am being sent from pillar to post. *****sters can open accounts using our ID numbers but we, the victims of said ***** must have a tough time identifying these people. which is why they will keep getting away with it. I logged this query in 2023 and it still on going now in 2026. Truly disappointing