Very upset

I am very very unhappy with tymebank. I lost R2000 today because of accidental purchase that went through 3 times. I cant get a hold of the customer service line. I wasted a R100 airtime just by listening to the same tone the whole time while i waited for a agent to assist me. If i dont get any feedback from tymebank , im going to withdraw all my funds and register at a new bank and close my account. I have trusted tymebank with everything i had , but today they showd me wrong. That was money i was supposed to spend on this months food and lunch for work