TD
Tebogo D
1 reviews | Active since Feb 2019
01 Nov 2025, 19:01
Very unsatisfied
I am not happy with the service provided. There never is an agent available. I’ve been trying to cancel a debit order but whenever I get a hold of an agent it’s always only for 2mins and the chat just ends without an explanation or hearing what I need to be done to my debit order. When do you think you’ll add a reverse option on the app? It’s long overdue, this waiting isn’t working for me.
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Replies (1)
GoTyme Bank | Formerly TymeBank's replyOfficial
02 Nov 2025, 14:11Hi Tebogo,
We apologize for the frustration and inconvenience you've experienced. We understand how important it is to have efficient service and the ability to manage your debit orders effectively. Your feedback is valuable, and we are actively working on improving our support channels to ensure better availability and longer interaction times with our agents. We are also considering enhancements to our app, including the possibility of adding a reverse option for debit orders. Thank you for your patience and understanding as we work to improve our services.
TymeBank Team
We apologize for the frustration and inconvenience you've experienced. We understand how important it is to have efficient service and the ability to manage your debit orders effectively. Your feedback is valuable, and we are actively working on improving our support channels to ensure better availability and longer interaction times with our agents. We are also considering enhancements to our app, including the possibility of adding a reverse option for debit orders. Thank you for your patience and understanding as we work to improve our services.
TymeBank Team
GoTyme Bank | Formerly TymeBank's reply02 Nov 2025, 14:11
Official
Hi Tebogo,
We apologize for the frustration and inconvenience you've experienced. We understand how important it is to have efficient service and the ability to manage your debit orders effectively. Your feedback is valuable, and we are actively working on improving our support channels to ensure better availability and longer interaction times with our agents. We are also considering enhancements to our app, including the possibility of adding a reverse option for debit orders. Thank you for your patience and understanding as we work to improve our services.
TymeBank Team
We apologize for the frustration and inconvenience you've experienced. We understand how important it is to have efficient service and the ability to manage your debit orders effectively. Your feedback is valuable, and we are actively working on improving our support channels to ensure better availability and longer interaction times with our agents. We are also considering enhancements to our app, including the possibility of adding a reverse option for debit orders. Thank you for your patience and understanding as we work to improve our services.
TymeBank Team