Very unhappy with TYMEBANK and the way they have treated me

On the 17 April 2024 there were 3 unauthorized/*****ulent debits (R526.58, R526.58 and R97.32) that went off my Tymebank account. I sent an email to them reporting that I see some *****ulent activity on my account. At the time I only thought it was 2 debits, it was only the 19 April when I called in to report this I was made aware that there is a 3rd debit that went off. The consultant advised that she would escalate the matter to the ***** department.

I was later told, again when I called in that the matter would take 30/31 working days to be resolved of which that date was the 17th June. Mind you when you call their line the voice recording says that *****ulent transactions are paid into the account between 2 to 7 working days. I called again on the 26th June to get an update, since I wasnt receiving any correspondence from the bank regarding my matter. I was told that my case is still under review and that i should get an outcome by the 7th July. Reason for this is that they are still in communication with Visa.

On the 10th July called them again since i had received any comms from them. I was advised that Siyabonga was handling my case, he wasnt at his desk however i was told that he would call me back and he hasnt called since. The consultant i spoke to did however advise that my case was declined, he was not sure why.

I am not happy with the way things have happened with my account. I remember i even said to another consultant that other banks refund the money almost immediately if you inform them of *****ulent activity ive never been told that a bank is busy fighting the matter with Visa, nor have i waited this long to get some sort of feedback or my money back - this is now the 3rd month!!!!