Very unhappy client

From the 5th March 2024 Tyme bank has been giving me the run around regarding changing my cellphone number and getting a new card as my old card has expired, was told so many different stories from every agent I’ve spoken too on what to do to resolve this matter sent emails and the emails cakes back as resolved, I’ve went to different kiosks but still the same issue and yet my other banks aint giving me this problem regarding verification with my fingerprints, I’m not even sure how I will pay my bills when my salary gets paid into my Tyme bank account as I don’t have any access to it I regret switching to them honestly I’ve never spent so much money to run around to fix a simple problem and sad part of everything is they can tell you bold that you can’t do any changes over the phone only by there useless kiosk which I feel personally as a bank there are supposed to be alternatives in changing details as there kiosks is disappointing so many people who has to be in the same situation as myself I will never advise anyone to join Tyme bank ever!