LB
Luyanda B
1 reviews | Active since Aug 2019
17 Jan 2024, 05:13
Very Poor Service
I opened a ***** case in October last year. After the investigation the bank promised to pay me back my money after 31 working days. I still have not received my money, 17 January 2024. I've made many calls to their call center and they've promised to pay but I'm still waiting. Their call center staff drop calls and never bother calling back. In general, very poor customer service from Tymebank.
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Replies (2)LB
Luyanda B's updateReviewer Update
17 Jan 2024, 09:19This bank is very unprofessional. If you can please avoid them by all costs. I had to call their call center again this morning. I dealt with the most unprofessional agent. Her name is Catherine. When I asked for her surname and reference number for the call, she flatly refused. I asked for her manager to escalate the matter, she told me she doesn't have a manager.
Tymebank you've lost me as a customer.
Tymebank you've lost me as a customer.
LB
Luyanda B's update17 Jan 2024, 09:19
Reviewer Update
This bank is very unprofessional. If you can please avoid them by all costs. I had to call their call center again this morning. I dealt with the most unprofessional agent. Her name is Catherine. When I asked for her surname and reference number for the call, she flatly refused. I asked for her manager to escalate the matter, she told me she doesn't have a manager.
Tymebank you've lost me as a customer.
Tymebank you've lost me as a customer.
GoTyme Bank | Formerly TymeBank's replyOfficial
17 Jan 2024, 20:03Hi Luyanda, Thanks for getting in touch. We're truly sorry to hear that. This isn't the level of customer service we strive to provide. We have escalated this to our team to enhance your TymeBank experience. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply17 Jan 2024, 20:03
Official
Hi Luyanda, Thanks for getting in touch. We're truly sorry to hear that. This isn't the level of customer service we strive to provide. We have escalated this to our team to enhance your TymeBank experience. The TymeBank Team