Very dissapointed and thinking of closing my account me and my family

I am very much disappointed by the so called Tymebank, i have more than five years with the bank but at the end they stole my money. I did put the ***** case after R3600 went off from my account without my authorization. Now the reply me and say they finalize with their investigation and is decline. How can my case been decline while i did not authorized the bank to take my money off from my account because even i did not get the OPT number to authorized.

This issue was happen the same day when the money was out from my account. It happen at my account at Capitec and the bank has already refunded my money why TYMEBANK they think that they are smart and decided some other way. Please tymebank i just need my money back my children are suffering because of your bank negligent.