VERY DISAPPOINTED CUSTOMER IN YOUR SERVICE

My Bank Account got blocked for no reason and when I call the contact center to ask why they blocked my profile they cannot give me answers. All they can tell is that my account will be active in 24 to 48 working hours where I received an sms while on the phone with Karabo saying " Your Digital Channel Issue request has been received. We will update on or before 2020/02/24 10:15 AM ID DCI- 1209 HELP: ***. I want my account unblocked NOW! Because if they were suspecting some ********** activities happening in my account they should have called me and confirmed with me to find if whether it is me that it making the payments or not.