Very disappointed

I am SO disappointed with TymeBank. I deposited money from my TB account to Nedbank credit card on the 26 November and to date money is not reflecting with Nedbank. I have been calling sent from pillar to post with no proper feedback. As per TymeBank, Nedbank confirmed receipt of funds on the 26 (same day I deposited the funds) however when I phone Nedbank to confirm this, they never received any funds from me. Now, I have even emailed TymeBank an email from Nedbank notifying me to pay as my credit card is in arrears due to non receipt of funds ( same once that TM said they were received. What makes it worse is having to call all the time given case and reference numbers to quote when calling Nedbank which cannot be recognized by Nedbank 😡 Just got off the call now with a consultant by the name of Thandekile, who refused to give me her surname because it's confidential and she's the only Thandekile who works for TymeBank so it shouldn't be difficult to lay a complaint. All I want at this point is my money. TymeBank just reverse my money, it is mine and not yours PLEASE.