Very bad service.

Good evening.

Hope this email finds you well.

I have received an sms from Tymbank , advising me " the old Tymbank is no longer valid and it's close and I need to go to any Tymbank outlet to pick up the new card at no cost to me. So on Saturday after being inconvenience by Tymbank I take a drive to Southgate to do so, just to find out I will be charged R70.00 for a new card. Wow this is why you are not deemed as a bank , because you are to useless to be one, and still lie to your customers about no charged.

I would like a call back from a senior manager no later then tomorrow. Or this will be put on all social media platforms.