USELSS ***** DEPT- Tyme Bank

I had 2 cases of ***** opened last year July and Aug 2024. Tyme Bank ***** DEPT. never called or emailed like they said they would to advise me on the status of my cases. I called monthly to inquire and was given the same nonsense. Visa takes 31 days. So why in October 2024 was the case still opened. Only 2 find out they have only 2 or 3 investigators that deal with ***** cases for ALL of South Africa.

I finally got refund for my one case in November 2024, after throwing all my toys out the cot.

One case was still open. In December 2024 i was told the cases has been declined by Visa as the item (a gaming chair from a UK company) was delivered to my address. To which Tyme bank could not verify the delivery address. Apparently Visa/Tyme Bank also stated my email address receieved the invoice. The email address they had on file was incorrect. I asked to reopen the case. Its now 2 weeks into February 2025, and i'm being told. the investigating team on Tyme Bank are too busy to take my call. I should take this up with the UK company to get my refund.

Tyme Bank genuinely has a bunch of ST**Ds working there, some of the statements that were made to me ARE BLATANTLY ridiculously. "would you like to speak to the merchant????" no ***** this is a bank ***** issue. i asked how did the payment go through when i closed the perimeter on my account that NO international transaction should take place. I was told " aaah aaah ahhh" i asked would you not need an OTP to confirm an OTP. Tyme Bank ***** dept openly told me, not necessarily. some payments just go thru. WOW!!

Ive closed the account, and will openly admit, they are useless!