MO
Marlene O

1 reviews | Active since Feb 2023

25 Feb 2023, 11:21

Useless tymebank

If there was an option for a no star then that would be my selection.On the 5th of Dec 2022 my account has been placed on hold.this is now the 25 th of Feb 2023.They don't call you to tell you that there is a problem with your account.....no...why should they since they don't care about their customers.Aftet calling them numerous times and over R 1000 worth of airtime and being transferred to ***** department and the AML department.....i still don't ******** know what the problem is.the lady at the kiosk also cant help me. I doubt that i will get any feedback on this as it seems to be your constant.so i will never be recommending tymebank.i will escalate this matter to the consumer council.tymebank is a waste of energy.

0
Replies (2)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply27 Feb 2023, 12:59
Official
Hi Marlene, apologies for the inconvenience caused. We've escalated your details to our team to contact you and assist, please keep your phone near. 
MO
Marlene O's update28 Feb 2023, 12:29
Reviewer Update
Its so funny i have called you and emailed you even on instagram and i always get the same message.... As soon as one of our agents are available we will contact you..... And here i am and geuss what ....I am still waiting for a call back.
Thank you tyme bank