Useless Service.

I had a problem in November 2023, with *****ulent activity on my account, I lodged a complain with the bank with reference number I-***9. The back sent me an SMS to confirm that I will be reimbursed by January 2024, no feedback from the bank, after several e:mails from my side. I am not prepared to use R100 airtime on a call to the bank and nothing gets sorted.