Useless customer service!!!!

I made a bank transfer on the 30th of July to a staff member for wages. He is with African Bank. He msg'd on the 7th of August to ask where his money is. I called Tyme Bank and have been calling every day since then. Even though they say they will get back to you within 24 to 48 hours, no one has EVER called me back, It is now the 18th of August and neither of us have the money.It has simply disappeared into the ether. The service from TB is nothing short of disgusting, half hearted apologies blaming African Bank's systems. No one has taken responsibility and to get to talk to a supervisor or manager is harder than getting to talk to the President. Today I finally managed to get one...and again, absolutely no help at all. Just says that we need to wait for AB's systems. When I requested the money back into my account I must now wait for 35 WORKING days for it to be refunded. Completely unacceptable. Beside the fact that I have now probably spent at least R250 on phone calls to Tyme Bank. Now my staff member thinks I'm lying to him about paying him and won't/can't come to work. He has 3 kids to feed and needs his money. I have no more to just go handing it out. In these C19 times, get your act together!!!!